In the early nineties, Felipe Rodrigues, Ron Gonggrijp and two other guys whose names I fail to remember, decided to offer dial-up Internet access to individuals.
One DAY later, they found out that they had met their YEARLY target, and maybe they should take this out of the Hacktic community and into a separate endeavour, and XS4All was born.
Today, XS4All is still one of the most, if not the most, customer-centric ISP’s. Cistron was another of those (together with Demon Internet). I was a satisfied Cistron customer from 1992 to 2000, and a satisfied XS4All customer from 2004 to 2012, until we were thrown out by an infrastructure issue caused by God knows who.
So, when we relocated from our location in The Middle Of Nowhere to a somewhat more urban environment (a village with 1.100 or so inhabitants), XS4All was my immediate gut reaction.
Turns out the previous owner of our new place had an Internet account at Telfort.
Telfort moved the Internet connection on November 22. OK,so they screwed up a bit (par for the course, really), but by November 26, they had got it to work on the new location.
Unfortunately, Telfort appears to have a Sabotage Department. This department decided that they would take a full 15 days until freeing up the line at the address of our new place. As a result, my request for an internet connection could only be initiated on December 10. Normally, it takes about 3 weeks until this leads to a working connection, but someone at XS4All decided that this, seeing as how we would move in halfway December, would be a Bad Idea. His name is Mustafa, and his efforts paid off, because not only did he remain completely unphased when I called him approximately umptheen times to make sure that everything would work out alright, he also Delivered.
On December 20 (ten days later, on a Saturday!) a Guidion engineer arrived to successfully enable internet, telephony and IPTV.
Due to the unusual chain of events, something did go wrong administratively: by Saturday, Dec. 20, I potentially had two XS4All internet connections. But that was rectified in a jiffy.
Bottom line: if I wouldn’t have remembered why I would prefer XS4All as my provider, I would know now.
Thank you, guys. I owe you one. You are still seriously good.